Shipping Information

When will my order be shipped?

All orders are processed on a first come, first serve basis with a processing time of 24-72 hours. We process orders from 9:30AM PST – 5PM PST on weekdays. We do not process orders on Saturday and Sunday and U.S Federal Holidays. Shipping transit times will vary based on your shipping address. Shipping transit time can range between 2-7 business days.

How can I cancel my order?

Due to the volume of orders BigChiefDelta.com receives and in our efforts to provide the most expedient service to our customers, once an order has been placed you have up to one 1 hour after placing it to change or cancel your order, once the order is processed we are unable to alter or change any order.

Incomplete or Incorrect Address Submissions

Please review your shipping and billing addresses upon placing your order. Incorrect or incomplete address submissions can result in delayed transit times or returned packages. Packages that are returned to us will not be reshipped until the customer pays a 15 percent restocking and shipping fee.

Missing Items

If your item was damaged, missing, or incorrect you must email us within 48 hours of the packages delivery along with a picture of the packing slip and the item(s) received. Once your claim has been submitted, reviewed, and approved, we will assist you with correcting this issue.

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*FDA Disclaimer – The statements made regarding these products have not been evaluated by the Food and Drug Administration. The efficacy of these products has not been confirmed by
FDA-approved research. These products are not intended to diagnose, treat, cure, or prevent any disease.

**Big Chief products that are marketed as ND-THC (non-detectable) may contain trace amounts of THC that are nearly undetectable by scientific laboratory testing standards. Big Chief assumes no responsibility for and expressly disclaims all legal issues resulting from your purchase or use of the Big Chief products. You agree that you will be solely responsible for your decision to purchase Big Chief products and for determining compliance with the local rules or regulations in your applicable jurisdiction. Information presented on this website is for informational purposes only and is not legal advice. All references to ‘Organic’ within the BigChiefDelta.com website are in reference to the Organic Farming methods and techniques used by Big Chief partner farmers and do not imply that Big Chief products are Certified Organic. All information presented here is not meant as a substitute for or alternative to information from healthcare practitioners. Consult with your healthcare professional about potential interactions or other possible complications before using any product. It is especially important for those who are pregnant, nursing, chronically ill, elderly, or under the age of 21 to discuss the use of these products with a healthcare professional prior to using these products. You must be at least 21 years of age, or the applicable age in your jurisdiction, to visit this website and/or purchase Big Chief products. The information on our website is intended to provide general information regarding our products and is not to be construed as medical advice or instruction. Big Chief is not responsible for the information contained in customer testimonials or product reviews. These statements are the opinion of the customer, not of the Big Chief or any of its affiliates. Big Chief products and information are provided on this website under the Terms & Conditions and Privacy Policy.

WARNING: Smoking or consuming cannabis or hemp products can expose you to chemicals, including hemp smoke, which is known to the State of California to cause cancer; methanol, which is known to the State of California to cause birth defects or other reproductive harm; and ∆9- tetrahydrocannabinol, which is known to the State of California to cause reproductive harm. For more information go to www.P65Warnings.ca.gov.

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